Refund policy

Due to the custom and made-to-order nature of many of our hats, all sales are final and we do not accept returns or exchanges.

We take pride in the quality and craftsmanship of every Brandie Newman Designs hat. If you experience an issue with your hat or believe there is a problem with your order, please contact us. We’re happy to review the issue and work with you toward an appropriate resolution.

Please contact us as soon as possible after receiving your order and include your order number and photos of the issue when applicable.