Shipping policy

SHIPPING POLICY

Last Updated: August 23, 2026

Thank you for shopping with Brandie Newman Designs. Many of our hats are handcrafted, customized, or made to order, so processing times may vary depending on the design and level of customization.

ORDER PROCESSING

In-stock items are typically processed and shipped within 2–5 business days.

Custom and personalized hats require additional production time. Please refer to the individual product page for the estimated processing time for your item.

Processing time is separate from shipping/transit time.

If you need a custom hat by a specific date, please contact us before placing your order. We will do our best to accommodate special dates, but rush availability is not guaranteed.

CUSTOM & PERSONALIZED ORDERS

Custom hats begin production based on the personalization and selections submitted with your order.

Please carefully review all names, initials, dates, sizing, colors, and customization details before completing your purchase.

Production times for custom pieces may vary depending on the complexity of the design and availability of materials.

SHIPPING RATES

Shipping rates are calculated at checkout based on the destination, package size, weight, and shipping service selected.

Any available expedited shipping options will be displayed during checkout.

Please note that selecting expedited shipping speeds up the carrier's transit time and does not necessarily shorten the production time for a custom or made-to-order hat.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

DELIVERY TIMES

Delivery estimates provided at checkout are estimates from the shipping carrier and are not guaranteed by Brandie Newman Designs.

Carrier delays may occur due to weather, holidays, service disruptions, incorrect addresses, or other circumstances outside our control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

LOST OR DELAYED PACKAGES

If your tracking information shows that your package is delayed or has stopped updating, please contact the shipping carrier first for the most current information.

If additional assistance is needed, please contact Brandie Newman Designs and we will help determine the appropriate next steps.

Brandie Newman Designs is not responsible for carrier delays outside our control, but we will make reasonable efforts to assist with eligible shipping claims.

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, please:

  1. Check around the delivery location and with other members of your household.

  2. Check with neighbors, your front office, concierge, or property manager when applicable.

  3. Contact the shipping carrier for delivery details.

  4. Contact us if additional assistance is needed.

A carrier's “delivered” scan does not automatically determine the outcome of a missing-package claim. We will review available tracking and shipping information and assist as appropriate.

DAMAGED PACKAGES

Please inspect your order as soon as it arrives.

If your hat or package arrives damaged, contact us promptly and include clear photographs of:

  • The damaged item

  • The exterior shipping box

  • The interior packaging

  • The shipping label

Please keep all original packaging until your claim has been resolved.

Depending on the circumstances, we may offer repair, replacement, refund, store credit, or assistance with a carrier claim.

INTERNATIONAL SHIPPING

International shipping may be available to select destinations.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and local carrier operations.

Brandie Newman Designs cannot guarantee international delivery dates.

HOLIDAYS & HIGH-VOLUME PERIODS

Processing and shipping times may be longer during holidays, sales, product launches, and other high-volume periods.

If purchasing a hat for a wedding, bachelorette party, bridal shower, concert, vacation, or other special event, we strongly recommend ordering well in advance.

CONTACT US

Questions about an order or shipment can be submitted through:

Brandie Newman Designs
www.brandienewman.com